Refund

Cancellation & Refunds

Cancellation & Refund Management

Compliance-Ready Reversals. Seamlessly Tracked.

FatooraOnline® provides built-in tools to manage invoice cancellations, credit notes, and refund processing — while maintaining full compliance with ZATCA Phase 2.

Compliant refunds. No manual rework.

Use Cases Across Industries

Industry Example Use Case
Education Term withdrawal before invoice due date
Retail Customer returns goods post-payment
Healthcare Cancel a pre-issued treatment estimate
Real Estate Adjust for early lease termination

Workflow Integration

Automatically update revenue dashboards and tax summaries

Show cancellation/refund ratio by branch, category, or customer

Reversed invoices flagged to prevent reporting errors

Notifications to approvers or finance on high-value reversals

Audit-Ready & ZATCA-Compliant

All actions logged and traceable

Archival includes reversal flags and ZATCA metadata

XML and PDF updates reflect cancellation/credit accurately

Searchable by invoice ID, customer, reason, or amount

Invoice Cancellation

  • Cancel invoices directly from the dashboard or API
  • Cancellation reason required (customizable list)
  • All cancellations recorded with timestamp, user ID, invoice reference
  • ZATCA response tagged and archived
  • Clearance reversal sent if already submitted to ZATCA
⚠️ Smart Validations:

  • Prevent cancellation if payment has been recorded (unless refunded)
  • Optionally trigger credit note creation post-cancellation

Credit Note Issuance & Refund Processing

Create full or partial credit notes linked to the original invoice

Apply against customer account or trigger refund processing

Record refund method (Bank, Card, Cash, Wallet, Manual)

Optional multi-level approval (e.g., refund > SAR 1,000)

All credit notes archived with links to the invoice and refund event

Data Security & Hosting

Create full or partial credit notes linked to the original invoice

Compliant with Saudi CITC & NDMO requirements

99.95% uptime

AES-256 & TLS 1.2+ encryption

Multi-Layer Protection

Web application firewall (WAF)

DDoS protection & rate limiting

Real-time intrusion detection

Isolated dev/staging/production environments

F